dropify.dev

Support

Talk to the people who built it.

No ticket portal, no chatbot, no queue for the queue company. You send an email and one of the people who wrote the code reads it.

Where to write

One address per kind of question.

  • Product and installation

    support@dropify.dev

    Getting an adapter running, configuring a drop, tuning a queue — or anything behaving differently from what this site says it does.

  • Security reports

    security@dropify.dev

    Vulnerabilities, and anything you would rather we saw before the internet did. Acknowledged within 72 hours.

    Read the disclosure policy

  • Pricing and contracts

    sales@dropify.dev

    Enterprise terms, custom capacity, invoicing, procurement paperwork, or a data processing agreement you need countersigned.

Response targets

Launch & Drop Pro
48 h
Drop Ultimate
12 h
Enterprise
4 h
Security reports
72 h

Measured to a first substantive reply from a person, not to an automated receipt. Business hours, except Enterprise, which is around the clock. If a drop is live right now, say so in the subject line — that goes to the top.

Before you write

Five lines that save a day.

There is no form to prompt you for these, so this is the list. A message with them usually gets an answer; a message without them usually gets a reply asking for them.

  1. Your store domain Which shop. Accounts often have more than one.
  2. The drop ID Shown at the top of every drop in the dashboard. It scopes the entire queue.
  3. When it happened A timestamp with a timezone. “This morning” costs an hour of guessing.
  4. What you expected, then what happened Separately, and in that order. Most reports arrive with only the second half.
  5. Which adapter, and its version The WooCommerce plugin or the edge worker.

Documentation is still being written.

We would rather point you at a page than answer the same question twice, and that page does not exist yet. Until it does, just ask — installation questions get a real answer, usually the same day, and every one we get decides what gets written first.