Who we are
Placeholder — to be completed at incorporation. dropify is a company established in the Netherlands. Its registered name, Chamber of Commerce (KvK) number, registered address and VAT (BTW) number will be stated here before these terms are relied on commercially. Until then, no binding contract is formed on this page.
These Terms of Service (the “Terms”) govern your use of the dropify.dev service (the “Service”), operated by dropify (“dropify”, “we”, “us”). By creating an account you accept these Terms on behalf of the business you represent (“you”, the “Customer”), and you confirm you are authorised to do so.
Any purchasing, procurement or other general terms of your own are expressly rejected and do not apply, even if we do not object to them at the time.
The Service
dropify provides a fair waiting room for high-demand product releases. In outline:
- A waiting room. When a drop is live, shoppers wait in a single queue whose order is fixed and verifiable. Depending on how you configure the drop, places are taken in arrival order or drawn at random among everyone who registered in time.
- Admission passes. Shoppers admitted from the queue receive a signed, single-use pass. Passes cannot be forged, shared or replayed.
- Open-source adapters. Software you install in your own stack — currently a WooCommerce plugin and an edge worker — which check a shopper's pass locally. Your shoppers' traffic is not routed through us, and we do not ask you to change your DNS.
- A dashboard for configuring drops and reviewing what happened in them.
We may change how the Service works, including adding, altering or withdrawing features. Where a change materially reduces a feature you rely on, we will give you at least 30 days' notice by email.
Business customers only
The Service is offered exclusively to businesses acting in the course of a profession or trade. It is not offered to consumers, and the statutory consumer protections under Dutch and EU consumer law — including any right of withdrawal or reflection period — do not apply to this agreement.
Your account
You are responsible for everything done under your account, for keeping your credentials and adapter keys confidential, and for the accuracy of the details you give us. Tell us promptly at support@dropify.dev if you believe your account or a key has been compromised, so we can rotate it.
Fees, invoicing and VAT
Plans, prices and included capacity are set out at dropify.dev/pricing. Subscriptions run monthly unless agreed otherwise in writing.
- Invoicing. We invoice you directly. Invoices are payable within 14 days of the invoice date, without set-off, suspension or deduction.
- VAT. All prices are exclusive of VAT (BTW) and any other duties or levies. Dutch VAT is added where applicable. For business customers elsewhere in the EU who supply a valid VAT identification number, VAT is reverse-charged.
- Late payment. If an invoice is not paid on time, statutory commercial interest under article 6:119a of the Dutch Civil Code accrues from the due date, together with reasonable costs of collection. We may suspend the Service after written notice and a further 14 days without payment.
- Price changes. We may change prices with 30 days' notice by email. If you do not accept a price increase you may terminate with effect from the date it would take effect.
Acceptable use
You must not, and must not permit anyone else to:
- use the Service to break the law, or to help anyone else do so;
- forge, tamper with, resell or otherwise interfere with admission passes or queue positions, or help anyone obtain a place in a queue they did not fairly earn;
- generate artificial traffic in order to distort your usage figures, or run load tests against production without telling us first;
- attempt to gain access to another customer's data or configuration, or to parts of the Service you have not been granted;
- resell, sublicense or provide the Service to third parties without a written agreement.
Security research is welcome and is covered by our disclosure policy rather than by this clause.
Availability
We target 99.9% monthly availability for the waiting room and the pass-issuing service. The dashboard, being an administrative tool, is not covered by that target.
The adapters are built to fail open. If the Service is unreachable, an adapter admits all traffic to your store rather than blocking it. An outage on our side costs you the queue, not your storefront.
Availability excludes announced maintenance, faults in your own systems or configuration, and events outside our reasonable control — including failures at the infrastructure provider on which the Service runs.
Support
Support is by email at support@dropify.dev. Response targets, measured in business hours except where stated:
- Launch and Drop Pro — within 48 hours.
- Drop Ultimate — within 12 hours.
- Enterprise — within 4 hours, around the clock, plus a direct escalation channel agreed with you.
A response target is a target for a first substantive reply, not for resolution.
Personal data
In operating a queue for your shoppers we process personal data on your behalf. You are the controller and we are the processor. Our Data Processing Agreement forms part of these Terms and sets out what we process and on what terms; our Privacy Policy explains what we do with your own account data.
Intellectual property
The adapters are open source and licensed under the MIT licence; that licence, not this agreement, governs your use of them. Everything else — the hosted service, the dashboard, and the designs, methods and know-how behind them — remains ours. For the term of your subscription you get a non-exclusive, non-transferable right to use the Service for your own business.
Your data stays yours. We may refer to you as a customer by name and logo only with your prior written consent.
Confidentiality
Each party will keep the other's non-public information confidential and use it only to perform this agreement. Keys and credentials we issue to you are confidential: do not publish them or commit them to a public repository. This obligation survives termination by three years.
Liability
Our total liability arising out of or in connection with this agreement is limited, per calendar year, to the fees you paid us in the twelve months preceding the event giving rise to the claim. We are not liable for indirect or consequential loss, including lost profit, lost revenue, lost sales, loss of goodwill or loss of data.
These limits do not apply to liability for wilful misconduct or deliberate recklessness on our part, nor to any liability that cannot be limited under Dutch law.
A claim lapses unless you notify us of it in writing within twelve months of the date you became aware, or reasonably should have become aware, of the event giving rise to it.
Term and termination
Subscriptions renew monthly. Either party may terminate at the end of a monthly term by giving notice before that term ends; fees already invoiced are not refunded.
Either party may terminate immediately, in writing, if the other commits a material breach that it does not remedy within 14 days of being asked to, or becomes insolvent. We may suspend or terminate immediately for a serious breach of the acceptable use clause.
After termination we delete your data in line with the Privacy Policy. Export anything you want to keep before your subscription ends.
Changes to these terms
We may amend these Terms with 30 days' notice by email to your registered address. If you do not accept an amendment, you may terminate with effect from the date it takes effect; continuing to use the Service after that date means you accept it.
Governing law and disputes
Dutch law applies to this agreement and to any dispute arising from it, including non-contractual disputes. The applicability of the United Nations Convention on Contracts for the International Sale of Goods (the Vienna Sales Convention) is excluded.
Disputes will be submitted exclusively to the competent court in the district of dropify's registered office in the Netherlands. Nothing stops either party from seeking urgent injunctive relief elsewhere.
Contact
Legal notices: legal@dropify.dev
Everything else: dropify.dev/support