Terms of Service

1. Parties

These Terms of Service (“Terms”) form a contract between you (“Tenant” or “Customer”) and Dropify [legal entity TBD at incorporation] (“Dropify”, “we”, “us”), operator of the dropify.dev platform. By registering for an account you agree to these Terms.

2. Description of service

Dropify provides a cryptographically fair waiting room for high-demand e-commerce drop events:

• Queue admission — when a drop is live, visitors join a single, tamper-proof queue. Admission passes are cryptographically signed, single-use, and cannot be forged or replayed.
• Drop Room — the cryptographically fair Durable-Object waiting room hosted on *.dropify.dev or your own domain (Enterprise tier).
• Open-source adapters — the Cloudflare Worker, WooCommerce plugin, and Node SDK check each visitor’s admission pass locally, with no per-request callout to our servers.

Open-source adapters are provided for Cloudflare Workers, WooCommerce, and Node.js. Queue admission and pass issuance run exclusively in our infrastructure; we never change your DNS and never proxy your traffic.

3. Subscriptions and billing

Subscriptions are monthly. Billing consists of a flat monthly base fee plus metered queue usage (billed in arrears at the end of each calendar month). Prices are listed at /pricing. We reserve the right to change prices with 30 days’ notice by email.

Metered usage is reported automatically by our billing cron to Stripe. You can inspect unreported usage at any time via the dashboard. Payment is processed by Stripe; by subscribing you also agree to Stripe’s Services Agreement.

Invoices that remain unpaid after Stripe’s dunning period (typically 7–14 days) will result in suspension of your subscription.

4. Acceptable use

You must not use the service to:

• Facilitate illegal activity or violate any applicable law.
• Deliberately generate artificial traffic to inflate metered billing (scraping, load testing against production without prior notice).
• Reverse-engineer the brain’s signing algorithms or attempt to forge admission passes.
• Resell or sublicense access to the brain infrastructure without a written agreement.

5. Data processing

When you use Drop Room, visitor IP addresses and request metadata are processed by us on your behalf to operate the queue. A Data Processing Addendum (DPA) is incorporated by reference into these Terms for customers subject to the GDPR or UK GDPR. You are the data controller for your visitors; we are the data processor.

6. Uptime and SLA

We target 99.9% monthly uptime for the brain API and waiting-room service. Both adapters are designed to fail open: if the brain is unreachable, adapters pass all traffic to your origin without blocking or queuing. Your store will not go down because our brain is down.

No credit is owed for outages caused by Cloudflare infrastructure failures, force-majeure events, or customer misconfigurations.

7. Support

• Launch & Drop Pro — Standard email support at support@dropify.dev; 48-hour response SLA (business days).
• Enterprise — 24/7 engineering escalation; 4-hour response SLA; Slack Connect channel.

8. Intellectual property

Open-source adapters (Cloudflare edge worker, WooCommerce plugin, Node SDK) are licensed under MIT. The brain, dashboard, and all proprietary algorithms remain our exclusive property. You receive a limited, non-exclusive, non-transferable licence to use the service for the term of your subscription.

9. Confidentiality

Adapter keys and base secrets issued to you are confidential. Do not commit them to public repositories. We treat your telemetry data as confidential and do not share it with third parties except as required to operate the service (see Privacy Policy).

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DROPIFY’S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF THESE TERMS IS LIMITED TO THE FEES YOU PAID IN THE THREE MONTHS PRECEDING THE CLAIM. WE ARE NOT LIABLE FOR LOST PROFITS, INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES.

11. Termination

Either party may terminate on 30 days’ written notice. We may terminate immediately for material breach of the Acceptable Use policy (§4) or non-payment. On termination, your data will be deleted within 30 days per our Privacy Policy.

12. Governing law

These Terms are governed by the laws of [jurisdiction TBD at incorporation]. Disputes will be resolved by binding arbitration or the courts of that jurisdiction, at our election.

13. Changes

We may update these Terms with 30 days’ notice by email. Continued use after the effective date constitutes acceptance.

14. Contact

Legal inquiries: legal@dropify.dev